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Solved: Struggling to understand the necessity for a Customer Splice Point with the way. £9. com Password BTThe BT Openreach master socket 5c is an essential piece of equipment for engineers maintain telecommunications equipment. Fix your Apple and Android devices—and buy all the parts and tools needed for your DIY repair projects. As mentioned earlier there are kitchen cabinets against the outside wall of the kitchen. 5 070211 Customer lead - in kit 061825 Bracket cable bearer No. The sensible solution is always somewhere in the middle. Depending on your property, the cable will either run from underground or from a telegraph pole. We want to. Its provisioned by Openreach so as others say you get a limited selection of ISPs. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. The connection is intermittent. Please note: If the engineer needs to run your cable from a telephone pole,. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Damaged green cabinets or cabinets with open doors. Openreach offers 10G backhaul services. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. Check all cables are firmly plugged in. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. They put box drilled to wall with wires hanging down like your in a hospital every were the router is in the wrong room and a horrible cable going up my new white render wall in the middle and. ”. If you can prove a fault they have to fix or compansate. 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. If you’ve got one of these, try these checks. Fix a problem. 6 box using PPOE. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. Make sure you give it enough time to power up before you try to connect to it again. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. It is buried, runs under the driveway somewhere. 5 million UK premises with FTTP by March 2021 (current build rate of c. Many thanks. on ‎17-05-2020 07:50 PM. They come it different sizes - 4, 8 & 12 port I believe. Restart your Openreach modem to fix connection problems. If someone has helped give them Like. Your experience can help others make better choices. Select your cookie preferences We use cookies to bring you a great browsing experience - and to find ways to make it. Message 5 of 18. A larger ONT in a box with the fibre entering in the rear of the housing is preferable to a small ONT where there's a mess of wires hanging out of it. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. And in seriousness, makes me never want to rely on Openreach ever again (so no thanks sky or bt services). Just a contract. ago. Both these items are used by BT Openreach, and are extremely robust. If you see anything suspicious, please report it to Crimestoppers on 0800 555 111. Now future firmware updates are also due to end. Alternatively, if you would like to tell us directly about anything relating to the theft of cable or malicious damage to our network then please use this form . This is a small network termination point. 75 miles from fibre cabinet. Business, Economics, and Finance. Normally, you could call Now on 150 if your line was working, but I expect it isn’t. Engineers from Openreach managed to cut our telephone line while they were working on our road. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. Usually there is a box on the outside of the house where the cable - for example - comes out of the ground. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. You need a router as well, and it will most likely have to be Sky's own router. Some modems have multiple ports. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). According to the Press and Journal, Openreach’s wireless link to the Inner Hebridean island (said to serve about a quarter of the local properties), which comes from a radio station at Tobermory on Mull, broke down a. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. 10 Sep 2023 07:56 PM. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services. If you want it moved you have to get BT to do it. Moving from Sky super fast to ulterfaat plus (full fibre) next Tuesday 13th Dec . 46 Comments. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. It’s about what you say and how you say it. Ask for a different face plate with phone and RJ11 socket as above i. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. Changing and reconnecting the leads but nothing changes. They plug the fibre cable into the DP. Use the drywall patch kit to patch the hole. Yes. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. This makes the transfer a little more complicated, and means that Sky will not contact Virgin. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. Cut 50mm above ground level. 00L) + ; 2x Mini. Btw Fibrenest are owned by Persimmon, so its hardly surprising Fibrenest FTTP is the only provider on most, if not all, Persimmon developments. Highlinder Answer. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. . e. 'Fibre to the Home' means we'll install fibre cables all the way to your home. 36 Comments. Jul 16, 2013. With this being the case, the external plastic box would need to be on the back of the house if they connected to the same post(s) and consequently the external box on the wall would only be accessible to engineers at a. Then he forgot to come back. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. Your hub lights show what the hub is doing and if everything is working. Sponsored Links. You need to contact Utility Warehouse and get them to contact Openreach and ask for an external re-arrangement of your line. When I went on the trial in my old house, they only had white, which looked ugly. TEL 1: Digital voice customers can use this to plug in a telephone. Reset, change or get help with your login details. Openreach have to apply to the council for this and depending on the road. e, loss of access to the internet (not the router). Property is significant distance from telegraph pole in the street. Our investigation. Its lights should all glow a steady green. Hi guys, I'm currently with the ISP IDNet for Fibre-To-The-Premise (FTTP) and am shortly moving to BT Fibre FTTP, specifically Full Fibre 300. Same outcome as many others. Re: Moving the Openzone box is a pain. If there isn't then they will offer you one and you can ask them how much to move the pole. 8. The rules do differ depending on whether your property is served by the pole in question. Deep Secret 1. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. Repair appointment: 07701407771. Improve your internet connection, whether it’s slow or you can’t connect. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. It’s in the grass verge on a road with no pavement. But fret not, because we are here to lend a helping hand. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. The right answer is definitely running an Ethernet cable from the Openreach fibre modem (ONT) to the Plusnet router, however if this is difficult I would give the powerline adaptors a try. Shrewsbury BID and Openreach have joined forces to commission artwork on a dozen of the boxes, all on the theme of. TEL 1-2: On (any) The fibre home phone line is live on your modem. * All child exchanges served from the same parent, Whiteabbey exchange. Sponsored Links. 1STec Virgin Media Junction. I have tried resetting both modem and hub. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. • Fit RJ45 modular boxes. 5 and 0. You can also identify a split socket looking at the side. if you are quite happy to pay the expensive costs if you damage the ONT and need openreach to fix. Openreach is Britain’s digital network business. View. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Alternative broadband providers are about to begin a new trial that will, for the first time, grant their engineers the ability to replace an existing copper dropwire on an existing Openreach pole (telegraph pole) with a new optical fibre one for gigabit-capable broadband, albeit only under certain circumstances. Connection from box to house has been lifted and shifted - no improvement. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. Re: Re:Moving ONT unit. 00 EST. I called sky who eventually said the would escalate to openreach but i have no timescale for a resolution or any way to track the fault. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Having trouble with broadband or phone in your new-build home? Here are some things you can try. New service: 07701407770. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Fix broadband problems in my new home. This may take up to five minutes. 77. This is a small network termination point. BT's Openreach division, which runs the UK's broadband infrastructure, should become a distinct company, but not be split off from the BT group, says regulator Ofcom. Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. Cons: All cons stay away from this company, Impossible to contact and unreliable, Not happy. There is a power adaptor that plugs into the mains and the other end plugs into the FTTP box, this powers it all up. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. But you will have heard of BT, BT Broadband. How to report crimes and scams. Connect the Duct 56 toNetwork access provider Openreach has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises download speeds – 1. We're network builders. 90% unfavorable 7% positive. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. There is a telegraph pole only a few metres away (on public. Please wait for your modem to connect. Consumers say: Broken landline. The POWER and LAN LEDs are lit. Try a new cable if needed. We're considering alternatives to relocate this away from the main entrance. The two systems are entirely independent. Router address - 192. Press the Power button again until all the lights come back on. Pre-existing copper cabling here to local houses is connected via telegraph poles at the back of the houses. , You have placed a new cable across my property to close to the houseThis white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. Hi. Brian. Reply. Consumers say: Talk about a, Broken landline. Highlinder Answer. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may receive an. Discover the differences between FTTP and FTTC. a new cabinet has been added somewhere on the route and your address/pole/box wasn’t included in the original build migration plan for whatever reason. New modem - no improvement. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Unscrew the panel and pull from the wall. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. After all, YOU may not need it, but from their perspective, the following property owner may require it. I’ve ordered Vodafone Superfast 2 broadband and will receive the WiFi hub tomorrow. Leave the ONT powered up is my advice. These are: Deddington, Oxfordshire. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. I found this out the hard way, early in my engineering career. Following government pledges to roll out full-fiber broadband access to all areas of the country by. 4). To report an issue to Virgin Media, call 0870 888 3117. PON flashing and LOS off. Using a 15Mtr SC/APC-SC/APC 2mm Fibre Optic PatchCord with a SC/APC-SC/APC Singlemode Simplex Fiber Optic Adapter Coupler, I was able to move the fiber Openreach box as desired, with no drop in connectivity or speed. Use a razor blade to score the paint around the panel. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. Network access provider Openreach has today launched a new consultation on their plans to close 4,600 exchanges across the United Kingdom, which is largely reflective of the inevitable move away from copper-based broadband lines and toward a Fibre-to-the-Premises orientated future. Mk4. Vodafone joined the Ofcom automatic broadband compensation scheme in June, so you may wish to remind them they are owing you £8. Each jump from house to box has been changed to use a different fibre cable - no improvement. Hey LegalAdviceUK,. More than 650 service providers using the Openreach network. Device version - Fast 5364-3T8. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. I was just thankful for the brilliant broadband. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). Attaching something to a drop pole would have. Sent to Boston Borough Council less than a minute later Concrete cover to BT Openreach box is missing/broken. Openreach New Site Builder's Info Pack - Free download as PDF File (. 02/04/2023 – We’ve reviewed our build plans and currently we can’t deliver to your. A cable tester is the simplest thing to do then. Our investigation. Re: BT Manhole infront of front door. Cue several months of waiting. However folks aren't forced to buy a Persimmon home, if they want a choice of up to 700 ISPs, then plenty of developments out there which have Openreach fibre or copper instead. UK telecoms regulator Ofcom has given the go-ahead to Openreach’s Equinox 2 discount pricing scheme, despite earlier criticism from smaller network operators that it allows the dominant player to undercut them. Connecting internet for the first time. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. The BT junction box is just outside our gate, so very convenient for us and BT. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . Last modified on Thu 5 Nov 2020 06. If you. #1. 11 April at 4:13PM There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. ports all consumed or. Try connecting a PC/Laptop directly to the ONT and set up a PPPoE connection Username [email protected] 070212 Newsites Internal CLI Duct Cover / BFT Capping 069583There will probably be a second cable that comes out of the box which is connected to the ONT. Having trouble with broadband or phone in your new-build home? Here are some things you can try. #29. BBU:. PON and LOS (left-hand lights) PON solid green. You could also get a third party modem e. Although my new build property borders 5 other properties that already have broadband, the engineer could not connect me due to the. Hi, spent all morning trying to sort this issue but been unsuccessful so thought I'd try here for help. How To Install Dimmer Switches Light Switch Wiring Wire Home Electrical 7 Way Blade Round 6 Plug DiagramWiFi Hub, Openreach box on wall new build. Leave the ONT powered up is my advice. Residents in a Peak District village have been unable to contact the outside world for three weeks since Storm Babet damaged an essential telecoms wire. @Mark20 You will need to contact Sky to report this external fault. You need to start keeping an eye on the following. •Duct to be cut flush to the internal box wall •Duct must not enter through corners and be no less than 75mm from the side wall •Duct to enter wall no less than 450mm from the top of the frame Box Dimensions (mm) Excavation Size Box Opening Size Box Type X1 Y1 X2 Y2 Z a JBC2(N) 1650 1110 1220 680 Min Depth 635 Max Depth 900 22501-12-2014 10:13 PM. If I provide tea and hobnobs would they release the cable and re. Villager was angry the broadband box ruined picturesque scene in Long Melford. Consumers wanting to know whether or not they are covered by and can receive a superfast broadband connection using BTOpenreach’s ‘up to’ 80Mbps Fibre-to-the-Cabinet technology will, from today, now be given a more useful result after the national UK telecoms operator updates their availability test to include Street Cabinet status. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. The more bores the larger the duct. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. ensure network is correctly handled during demolition. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. For example, providing services to a tenant. How you can help. It then feeds into the ONT in the same manner as it exits the MS. As I mentioned above, you should ensure the freeholder is aware . C. . This would mean moving the entry point about 2 - 2. If the CBT was broken that could well explain the LOS light, but now it’s a flashing PON light, that suggests the CBT is fixed , or if it was a faulty port ( not the. Outdated content. @Angela+Moores if you bought your broadband through Sky give them a call as they should have a report from the Openreach engineer. This person could be from your own provider or Openreach. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. Fix broadband problems in my new home. 5mm diameter core. A. If you can find the outside box, I'd be inclined to remove the wiring your side of that box. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. • Fit the double back box to the wall. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. Find out more. 0 LikesTo utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Published: 04 Jan 2021 14:45. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. 48 Comments. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Equipment includes (see images above): Wall mounted covers; Broadband cabinets; Tee boxes; Manhole covers. 4). Country. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). Unsuitable? Get updates;Published: 12 Dec 2022 12:27. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. Reply. There has been no update. Unfortunately not many network providers agree with me. Thankfully uno has published the most recent list of approved devices. A max build. In both cases, the cable runs directly from one of our exchanges. “In theory, Openreach. It’s in the grass verge on a road with no pavement. The socket allows Engineers to. Turn the Openreach fibre modem's power off, then back on. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. Don't just switch it off at the mains as this will mean the back-up batteries will kick in and the. Asked By: Angel Long Date: created: Dec 03 2022. Check if anything, such as network maintenance, is affecting internet performance by viewing BT Service Status. Restart your Openreach modem to fix connection problems. I have just set up a system in a new build. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. The colour scheme should be marked on the connector so it may. Check all the cables are connected properly and haven’t come loose. 54 for 2 bores and ducts with 3 or more bores are £0. Engineer used 'spare pair' of blue cables for 'new' BT line. So even if it is a blocked duct that still may be encouraging. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. For FTTP to work, does the street need a junction box/exchange and then houses connect into that, rather than a tee off a fibre cable?. 17-08-2020 12:21 PM. 3 or 4 Openreach visits. Post 3 of 20 1,061 Views. Or just try the Hub Two and only spend your money after you have seen how well it performs. Reply. Live in a rural area 0. Get the Huawei version of the Openreach modem if you can, it's technically better than the ECI. 22-02-2020 1:48 PM. Once that’s done we’ll arrange an appointment for the Openreach team to do the work and we’ll keep you updated throughout the order process. RM PJERPP – Openreach engineers work in street cabinet with van, Openreach is a division of telecommunications company BT British Telecom. It had no BT open reach logo on it, but beneath the front panel is the test socket; so I know this is the. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. Currently I have the BT socket wired as follows: A - Blue wire. Most broadband providers, with the exception of Virgin. Openreach: Developer Guide 8 Installation for houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. Bit of a loose end here as I've moved into a property that has FTTC broadband connections and no matter what my ISP does, OpenReach just refuse to connect it to the exchange and am unsure of what options are available to me. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). It's not. Full Fibre (Fibre to the Home): Check your wiring and set-up. His test showed that the internet signal is coming in the house so it must have been the box. @sv116507. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. Openreach is failing to connect me. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. #3. _____ Sky Q 2TB v2 (Q150. Footway box • Customers may not be able to place orders and • Bending radii exceeded causing reduced remedial work may incur additional costs. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. 4 seconds. £43. This will not be repaired as such, it will require the old frame digging out and replaced with a new frame and lid. But this is about to stop. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. When the Tel and Pon lights have stopped flashing and are solid green, then your reset has been successful. 77. I moved house on 30th November and Plusnet arranged for an OpenReach engineer to connect me up for PlusNet Fibre Plus which I had at my old address. Damaged green cabinets or cabinets with open doors. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. We have had no broadband for over4 weeks now. I recently hand a BT Open reach engineer visit my house because of a broadband fault. Openreach seem to have broken my phone line. After the holes are drilled, you should attach the Openreach master socket. Fix a problem. I have lived here for 5. Try new cable if needed. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. Solved: Hi, There is a BT manhole/footway cover in front of our home. _____ Sky Q 2TB v2 (Q150. Openreach FTTP doesn’t come from or use ‘cabinets’ , as already stated , your service is ‘pre built to the curtilage, soft’. Attaching something to a drop pole would have. Bt upgrade aluminium in their own time based on the number of faults proved to it over a period and how accurate the faults point to that particular section of cable (most bang for their buck). Updated: 04:30 EST, 13 August 2014. Use our online guides or contact us for help. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. I’m not actually in the office this weekend, if we don’t pick this up sooner we’ll arrange an engineer with you on Monday. An Openreach modem is a white box that allows customers with a Hub 3 or Hub 4 to get access to superfast fibre speeds. For the World of good it’ll do he could write War and Peace on what the actual issue is but the Work Allocation Controls seldom ever read the notes, that’s if it even has any. Openreach have not been yet (7th Dec) so how long before installation do Openreach do their part of the installation. Microfilters look like little white boxes and split the phone and broadband signals so that they don't affect each other. Switching off the problem television fixed the issue for Aberhosan villagers, Openreach says The mystery of why an entire village lost its broadband every morning at 7am was solved when engineers. @imogen31. Re: New Fibre cable broken - no repair in three weeks. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. An Openreach modem is a white box that looks. You should do a speed test and a ping test, try CMD and ping 8. If you’re a highways authority and you see faulty. 23-12-2018 1:46 PM. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Use the pictures below to work out which one you have, then follow the instructions. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. I'm not sure I changed any FTTP soft-switch in the hub manager, I did a factory reset though - I'll investigate. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow. Find out more. Separate provider — community fibre — installed 1 year ago and comes into our home at the front of the house. co.